Legal
Terms & Conditions
Clear rules for website use, data handling, payments, delivery, refunds, and projects when no separate agreement is signed.
Last updated: July 15, 2026
1. Overview
BlackOS Software Solution ("we", "us", "our") provides software and digital services. These Terms & Conditions explain how we handle your information and the basic company policies that apply when you use our website or work with us. By using our website or engaging our services, you agree to these terms.
2. Website use
By accessing this website, you agree to use it in compliance with applicable laws. Content is provided for general information and may change without notice.
3. Information We Collect
We may collect your name, email, phone number, company details, and project requirements when you contact us through forms, email, or messaging apps. This data is used only to respond, prepare quotes, and deliver work. We do not sell your personal data.
4. How We Use Information
We use your information to communicate with you, manage projects, send invoices or updates, and improve our services. Access is limited to people who need it for those purposes.
5. Services
Any engagement for software services is ideally governed by a statement of work, MOU, or master services agreement, including deliverables, timelines, and payment terms. Where no separate agreement is signed, these Terms & Conditions apply in full.
6. Payment & Delivery
Project timelines depend on agreed milestones and timely payments. If your payment is delayed, project delivery will also be delayed by the same period (or until dues are cleared). We are not responsible for timeline slips caused by pending payments from the client side.
7. Cancellation & Refunds
If work on your project has started and the engagement has continued for 15 days or more, and you later decide to stop working with us, there will be no refund from our side for amounts already paid. Partial progress, research, design, or development completed during that period is non-refundable. Early-stage cancellations before work begins may be discussed case by case, but are not guaranteed.
8. MOU & Agreement
We recommend a written MOU or service agreement for every project. If the client chooses not to sign an MOU or agreement, any dispute or issue will be resolved strictly according to these Terms & Conditions. Verbal instructions alone do not override these terms.
9. Scope & Changes
Work is limited to the agreed scope. Extra features, redesigns, or major changes may require additional time and cost. We may update these terms periodically; the latest version on this page applies.
10. Intellectual property
Unless otherwise agreed in writing, client-owned materials remain client property, and pre-existing BlackOS materials remain BlackOS property. Deliverables ownership is defined in your contract or, if none exists, as agreed in writing at project start.
11. Contact
Questions about these terms can be directed through our contact page. We will respond within a reasonable time.